Politique d’expédition
Shipping Policy
Shipping & Delivery
How does shipping work?
We process and ship orders on business days (Monday–Friday). Please allow 1–3 business days for our team to carefully prepare, process, and pack your order.
Orders may be canceled within 24 hours after being placed. After this period, the order may already be in processing or preparation for shipment.
Once your order has been shipped, you will receive a confirmation email including your tracking information.
If your package does not arrive within the estimated delivery timeframe, please contact us and we will gladly assist you in checking the shipment status with the carrier.
Estimated Delivery Times
Please note that the delivery times below do not include our processing time of 1–3 business days.
United States
Estimated delivery time: 7–12 business days
Canada
Estimated delivery time: 8–12 business days
Europe
Countries include Germany, France, Austria, Belgium, Netherlands, Italy, Spain, Poland, Sweden, Denmark, Finland, Ireland, Norway, Switzerland, and the United Kingdom.
Estimated delivery time: 7–15 business days
Australia & New Zealand
Estimated delivery time: 8–12 business days
Free Shipping Countries
We currently offer free shipping to the following countries:
United States, Canada, Germany, France, Austria, Belgium, Netherlands, Italy, Spain, Poland, Sweden, Denmark, Finland, Ireland, Norway, Switzerland, United Kingdom, Australia, and New Zealand.
If your country is not listed above, please contact us before placing your order so we can assist you with shipping availability.
Taxes & Duties
All prices displayed at checkout already include applicable taxes where required.
For certain international orders, local customs duties or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout, including apartment numbers, postal codes, and contact details.
Cubby Cove is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply for reshipment.
Tracking Information
Tracking information may take several business days to update after shipment, depending on the carrier and destination country.
In some cases, local carriers may complete the final delivery.
Contact Us
If you have any questions regarding your shipment or have not received your shipping confirmation email, please feel free to contact us:
Email: support@cubbycove.com